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Company

Established in 2017 to become one of the leading companies in the Egyptian market in the field of office equipment, computers and office solutions under the supervision of a professional cadre who put in the forefront of their priority building strong working relationships based on the principles of partnership in the interests and objectives with all customers in addition to providing a variety of services and comprehensive services ,The group is headed by Mr. Yasser Ahmed Director and owner of the facility , one of the few with extensive experience in this field for more than twenty-five years , worked in one of the largest Egyptian companies in this field

About the Job

• Contacting potential or existing customers to inform them about a product or service using scripts
• Answering questions about products or the company
• Asking questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Keep records of calls and sales and note useful information

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Job Requirements

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Good knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• BSc/BA will be a plus

Contact:

To apply, please contact:
y.ahmed@docucareservice.com

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